TERMS OF SERVICE

Welcome to Khelchhu. By creating an account or using the Khelchhu mobile application, website, and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to any part of these Terms, you may not use the Service.

1. ACCEPTANCE OF TERMS

1.1 Agreement to Terms

By accessing, downloading, or using Khelchhu in any form, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy and Community Guidelines (collectively, the "Agreements").

1.2 Right to Refuse Service

We reserve the right to refuse, suspend, or terminate service to anyone at our sole discretion, with or without cause, including if we believe you are in breach of these Terms.

2. ACCOUNT REGISTRATION & SECURITY

2.1 Account Registration

To use Khelchhu, you must create an account. During registration, you must:

Provide accurate, complete, and current information (name, email, phone number, date of birth, gender, profile photo)
Choose a secure password (if registering via email/password) or authorize a third-party provider (Google Sign-In)
Update your information if any details change

Incomplete or false registration information may result in account suspension or termination.

2.2 Account Ownership & Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and password.
You are responsible for all activity that occurs under your account, whether or not you authorized it.
You must immediately notify us at khelconnect988@gmail.com if you suspect unauthorized access or security breach.
We will not be liable for any losses or damages resulting from unauthorized use of your account due to your failure to maintain secure credentials.

2.3 One Account Per Person

Each person may maintain only one active account on Khelchhu.
Creating multiple accounts to circumvent bans, strikes, or other restrictions is strictly prohibited.
Attempting to create multiple accounts while banned will result in permanent account termination for all associated accounts.

2.4 Account Recovery

If your account is compromised or you lose access:

Contact us at khelconnect988@gmail.com with your registered email and identity verification
We will attempt to recover or restore access within 5 business days
During recovery, your account may be temporarily suspended to prevent unauthorized access

3. USE OF THE SERVICE

3.1 Permitted Use

You may use Khelchhu to:

Discover, browse, and join pickup sports games in your area
Create and organize games (subject to organizer eligibility requirements in Section 6)
Manage venue bookings and availability (for venue owners)
Build and maintain your player profile and reliability score
Communicate with other users regarding games
Provide feedback, reviews, and ratings about venues and players
Participate in community discussions (if available)

3.2 Prohibited Use

You agree not to:

Use the Service for any illegal, fraudulent, or deceptive purpose
Harass, threaten, intimidate, abuse, or defame other users or staff
Create fake accounts or impersonate others, including celebrities or officials
Manipulate the reliability scoring system through collusion or false reporting
Spam or send unsolicited messages, invites, or promotional content
Reverse engineer, decompile, disassemble, or attempt to extract the source code of the application
Use automated bots, scrapers, scripts, or other tools to access or collect data from the Service
Collect personal information about other users without consent
Engage in sexual harassment, exploitation, or inappropriate conduct
Attempt to gain unauthorized access to restricted areas or server infrastructure
Upload or distribute malware, viruses, or other harmful code
Violate any intellectual property rights or confidentiality obligations
Attempt to exploit bugs or security vulnerabilities (instead, report via khelconnect988@gmail.com)

Violations of this section may result in immediate account termination and legal action.

3.3 User Conduct on Venue Premises

Users agree to:

Follow all venue rules and staff instructions
Behave respectfully toward venue staff, other players, and property
Not engage in vandalism, theft, or property damage
Not bring weapons, drugs, or alcohol (unless explicitly permitted by venue)
Not engage in gambling or betting related to games
Ensure that all participants are sober and capable of safe play

4. RELIABILITY SCORE & STRIKE SYSTEM

4.1 Reliability Score Overview

Every player maintains a Reliability Score (0–100) that reflects their attendance history, punctuality, and behavioral conduct. This score helps organizers identify trustworthy players and maintains community integrity.

4.2 Score Calculation & Factors

Your Reliability Score is calculated based on:

Attendance: Showing up on time for games you joined
Cancellations: Canceling with at least 2 hours notice improves score; late cancellations reduce it
No-shows: Failing to attend results in significant score penalty
Behavioral Reports: Community guideline violations reduce score
Time Active: Consistent participation over time improves score
Positive Ratings: Good feedback from organizers and players increases score

Khelchhu uses an automated system to calculate scores, but organizers and administrators retain discretion to adjust scores for exceptional circumstances (e.g., medical emergency documented via evidence).

4.3 Strike System

Strike Trigger: Major violations (no-shows, late cancellations, guideline breaches) result in a strike.
Strike Accumulation: 3 strikes within a rolling 30-day period trigger a temporary 7-day platform ban.
Strike Expiration: Strikes automatically expire 30 days after issuance if no additional violations occur.
Strike Appeal: You may appeal a strike within 7 days of issuance. See Section 16 (Dispute Resolution).
Multiple Bans: Receiving 3 or more bans in a 90-day period may result in permanent platform suspension.

4.4 Score Transparency

Your current Reliability Score is visible in your profile
Your score is visible to game organizers when you request to join
Score history and strike history are available in your account settings
You may request a detailed explanation of any score adjustment or strike

4.5 Automated Score Decisions

We use automated systems to calculate and adjust Reliability Scores. You may request human review of any automated decision by contacting khelconnect988@gmail.com within 7 days.

5. DEPOSITS & PAYMENTS

5.1 Deposit System

Event organizers may require a refundable fixed-amount deposit to secure your slot in a game.
Deposits are optional; organizers decide whether to require them and set the amount.
Deposit amounts and refund policies must be clearly stated in the event description before you join.

5.2 Payment Processing

Khelchhu is not a payment processor. Deposits and payments are processed by third-party payment service providers (e.g., eSewa, Khalti, or other payment gateways). Your payment transactions are subject to the payment provider's terms and privacy policies. Khelchhu is not responsible for payment failures, delays, fraudulent charges, or disputes initiated by payment providers.

5.3 Refund Policy

If Organizer Cancels: Full deposit refund issued within 2 business days.
If Player No-Shows: Deposit is forfeited automatically. No refund will be issued.
If Player Cancels (before 2-hour deadline):Deposit refund is at the organizer's discretion. Organizer must specify refund policy in event description.
If Player Cancels (within 2 hours of game time): Deposit is forfeited unless organizer grants exception. Late cancellation also results in a strike.

5.4 Disputed Payments

Payment disputes must be reported to the payment service provider directly. Khelchhu is not responsible for resolving payment disputes; we can only assist with game-related disputes. If a dispute relates to whether a game occurred, Khelchhu may provide event records and attendance documentation.

5.5 Refund Timelines

All refunds are processed by the third-party payment provider, which may take 3–7 business days depending on your bank. Khelchhu cannot expedite payment provider processing.

6. ORGANIZER ELIGIBILITY & RESPONSIBILITIES

6.1 Organizer Eligibility Requirements

To create and organize games on Khelchhu, you must:

Be a verified, active user with at least 3 attended games on your account
Maintain a Reliability Score of 60 or higher
Have 0 active strikes in the past 30 days
Provide accurate identity and contact information
Agree to comply with Organizer Responsibilities (Section 6.2)
Not have been previously banned or suspended from the platform

6.2 Organizer Responsibilities

Once approved as an organizer, you agree to:

Accuracy & Transparency:

Post accurate and complete event details (sport, venue, date, time, slot count, skill level)
Include clear deposit requirements if applicable
Disclose any special rules or requirements upfront
Update event information immediately if details change

Fair Management:

Respond to join requests within 2 hours (accepted or declined)
Do not reject players based on protected characteristics (gender, age, ethnicity, religion, caste, etc.)
Treat all players consistently and fairly
Resolve disputes calmly and impartially

Event Execution:

Show up at least 15 minutes early to set up
Start games on time and manage slot availability
Enforce community guidelines and fair play during the game
Ensure all participants have consented to participate

Cancellations:

Cancel events as early as possible if you cannot proceed
Notify all confirmed players immediately via in-app message and email
Process refunds within 2 business days for organizer-initiated cancellations
Provide reasonable explanation for cancellation

Post-Game:

Leave accurate ratings and feedback for all participating players
Report any guideline violations through the app
Respond to player disputes or complaints within 24 hours

6.3 Organizer Accountability

Organizers with fewer than 3 successful games in 60 days may lose organizer status
Organizers with repeated cancellations may lose the right to require deposits
Organizers who discriminate or violate guidelines are subject to strikes and bans under Community Guidelines

7. VENUE OWNERS & VENUE BOOKINGS

7.1 Venue Owner Responsibilities

If you register a venue on Khelchhu, you represent and warrant that:

You have legal authority to list and manage the venue
All venue information (address, availability, pricing, amenities, images) is accurate and current
Images and descriptions truthfully represent the venue
The venue meets all local safety and regulatory requirements
Facility dimensions and equipment are suitable for the listed sports

7.2 Venue Safety & Condition

Venue owners must:

Maintain the venue in clean, safe, and playable condition at all times
Immediately address safety hazards (broken equipment, slippery surfaces, obstructions)
Ensure adequate lighting, ventilation, and emergency exits
Comply with all local building codes, fire safety, and health regulations
Provide basic first-aid kits and accessible emergency contact information
Inform Khelchhu of any structural damage or closure
Carry appropriate liability insurance for the venue

7.3 Booking Fulfillment

Venue owners agree to:

Honor all confirmed bookings through Khelchhu
Make slots available as promised in availability calendars
Not overbook or cancel without valid cause
Permit only authorized users to occupy booked slots
Provide reasonable notice (minimum 48 hours) if canceling due to emergency

7.4 Pricing

Pricing is set by the venue owner and may include hourly rates, per-game fees, or membership options
Dynamic pricing is permitted (e.g., peak vs. off-peak rates)
All pricing must be clearly displayed before booking

7.5 Venue Owner Liability

Khelchhu is not responsible for:

Quality of the venue or equipment condition
Injuries or accidents occurring at the venue
Disputes between venue owners and organizers/players
Cancellations, closures, or unavailability
Cleanliness, maintenance, or hygiene standards
Third-party conduct or theft at the venue

Organizers and players assume all risk when using third-party venues and agree to inspect the venue before game time.

8. USER-GENERATED CONTENT

8.1 License Grant

By creating an event, writing a review, posting comments, or uploading images or descriptions on Khelchhu, you grant Khelchhu a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content for platform operation, marketing, and improvement purposes.

8.2 Your Responsibility for Content

You are entirely responsible for any content you post, including event descriptions, reviews, ratings, comments, profile information, images, and messages. You represent and warrant that:

Your content does not infringe anyone's intellectual property or privacy rights
Your content is not defamatory, obscene, or illegal
You own or have permission to use all content you post

8.3 Content Removal

Khelchhu may remove any content that:

Violates these Terms or Community Guidelines
Is defamatory, harassing, or abusive
Infringes intellectual property rights
Contains personal information shared without consent
Is spam or misleading

You will be notified of removal and given an opportunity to appeal within 7 days.

8.4 Prohibited Content

Do not post:

Hate speech, slurs, or discriminatory language
Sexually explicit or inappropriate content
Personal information of other users without consent
Advertising or promotional content (unless in designated areas)
Links to malicious websites or phishing attempts
False information or deliberate misinformation
Content that violates others' privacy or confidentiality

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Khelchhu Intellectual Property

Khelchhu, including the name, logo, design, layout, graphics, text, images, code, and all content created by Khelchhu, are owned by Khelchhu and protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use Khelchhu solely for its intended purpose (finding and organizing pickup games). You may not:

Copy, modify, or create derivative works
Reverse engineer or extract code
Use the platform for competitive purposes
Redistribute or resell access
Trademark or brand yourself as affiliated with Khelchhu without permission

9.3 Trademark Usage

You may not use the Khelchhu name, logo, or branding without prior written permission. For permission requests, contact khelconnect988@gmail.com.

9.4 Copyright Claims

If you believe your copyright has been infringed, contact khelconnect988@gmail.com with your name and contact information, description of the infringing content, link to the infringing material, and your signed statement that you own the copyright.

10. WARRANTY DISCLAIMERS

10.1 "As Is" Provision

The Service, including all features, content, and data, is provided "as is" and "as available" without warranties of any kind, express or implied.

10.2 Specific Disclaimers

Khelchhu does not warrant or guarantee:

Uninterrupted Service: The platform may be unavailable for maintenance, updates, or unforeseen technical issues
Accuracy: Venue information, game details, or user profiles may contain errors
User Behavior: We do not guarantee the reliability, safety, or honesty of other users
Game Availability: Games may be canceled, moved, or rescheduled
Venue Safety: Third-party venues may be unsafe, unsanitary, or unsuitable
Sports Injuries: Participation in sports carries inherent physical risk

10.3 Third-Party Service Providers

Khelchhu uses third-party services (Clerk, Cloudinary) whose services are also provided "as is." We are not responsible for their outages, data breaches, or service failures.

11. ASSUMPTION OF RISK & SPORTS INJURY WAIVER

11.1 Physical Risks of Sports

You acknowledge that participation in sports activities (futsal, cricket, and other activities organized through Khelchhu) involves inherent physical risks, including but not limited to:

Collision with other players
Collision with equipment or venue surfaces
Overexertion or dehydration
Sprains, fractures, concussions, or other injuries
Rare risk of serious injury or death

11.2 Assumption of Risk

By using Khelchhu and participating in games, you:

Voluntarily assume all physical risks associated with sports participation
Accept that Khelchhu cannot eliminate these risks
Agree that you participate entirely at your own risk
Represent that you are physically able to safely participate in sports

11.3 Waiver of Liability

To the maximum extent permitted by law, you waive, release, and hold harmless Khelchhu, its owners, employees, and representatives from any claims, damages, or injuries arising from:

Your participation in games organized through Khelchhu
Your use of third-party venues
Your interaction with other players
Physical injuries sustained during or related to games
Property damage or loss of personal belongings

11.4 Medical Responsibility

You are responsible for:

Consulting a doctor before participating if you have health conditions
Informing organizers of any medical conditions or restrictions
Ensuring you are adequately warmed up and hydrated
Stopping participation if you experience pain or injury
Seeking medical attention if injured

Khelchhu is not liable for medical costs, even if injury occurs through participation.

12. LIMITATION OF LIABILITY

12.1 Cap on Liability

To the maximum extent permitted by Nepali law, Khelchhu's total liability to you for any claims arising from these Terms or your use of the Service shall not exceed NPR 10,000. This applies regardless of the nature of the claim (contract, tort, negligence, etc.) or whether Khelchhu was warned of the possibility of such damages.

12.2 Exclusion of Consequential Damages

Khelchhu is not liable for:

Lost profits or revenue
Lost data or business interruption
Loss of enjoyment or reputation
Emotional distress or psychological harm
Punitive, indirect, incidental, special, or consequential damages
Claims arising from third-party conduct or venue conditions

12.3 Exceptions

This limitation does not apply to:

Death or personal injury (where lawful to exclude)
Gross negligence or willful misconduct
Fraud or criminal activity
Claims that cannot be waived under applicable law

13. INDEMNIFICATION

13.1 Your Indemnification Obligation

You agree to defend, indemnify, and hold harmless Khelchhu, its owners, employees, contractors, and representatives from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from or related to:

Your violation of these Terms or applicable law
Your use or misuse of the Service
Your interaction with other users
Your participation in games or use of venues
Your user-generated content or statements
Your infringement of intellectual property rights
Claims that you caused injury or property damage

13.2 Our Indemnification Obligation

Khelchhu agrees to defend you from third-party claims that your lawful use of the Service infringes their intellectual property rights, provided you promptly notify us in writing, grant us full control of defense and settlement, cooperate fully with our defense, and do not settle without our permission.

14. TERMINATION & ACCOUNT SUSPENSION

14.1 Termination by Khelchhu

We may suspend or terminate your account at any time, with or without cause, including:

Violation of these Terms or Community Guidelines
Violation of applicable law
Fraud or misrepresentation
Repeated no-shows or reliability score manipulation
Harassment or abuse of other users
Inactivity (no login for 12+ months; notice will be sent before deletion)

14.2 Effect of Termination

Upon termination:

Your access to the Service immediately ceases
Your account data may be deleted or retained for legal compliance
You remain liable for any obligations incurred before termination
Appeals of termination must be submitted within 30 days

14.3 Termination by You

You may delete your account at any time by:

Accessing your account settings and selecting "Delete Account," or
Emailing khelconnect988@gmail.com with your full name and email

Upon deletion, your profile and public data are removed. You may re-create an account after 30 days, unless permanently banned.

14.4 Data Retention After Termination

We may retain your data for legal, compliance, or legitimate business purposes for up to 12 months after account termination, unless you request deletion. See our Privacy Policy for details.

15. DATA BREACH NOTIFICATION

15.1 Security Commitment

Khelchhu implements industry-standard security measures (encryption, secure authentication, firewalls) to protect your data. However, no system is 100% secure.

15.2 Breach Notification

If we discover an unauthorized access to or disclosure of your personal data, we will:

Investigate the breach immediately
Notify you within 30 days via email and in-app notification
Provide details about the breach, affected data, and remediation steps
Advise you to change your password
Offer identity monitoring if applicable

15.3 Law Enforcement

If legally required by authorities, we may delay notification of a breach. We will notify you once the legal obligation expires.

16. DISPUTE RESOLUTION & GOVERNING LAW

16.1 Governing Law

These Terms are governed by the substantive laws of Nepal, without regard to conflict of law principles.

16.2 Jurisdiction & Venue

For disputes involving game participation or platform use, you agree to the exclusive jurisdiction of the District Court of Kathmandu, Nepal. For disputes involving intellectual property or confidentiality, Khelchhu may bring action in any court of competent jurisdiction.

16.3 Dispute Resolution Process

Before initiating legal action, you agree to attempt resolution through this process:

Step 1: Informal Resolution (7 days): Contact khelconnect988@gmail.com or khelconnect988@gmail.com describing the dispute. Include relevant game details, screenshots, and documentation. Khelchhu will respond within 3 business days.

Step 2: Escalation Review (14 days): If unresolved, request escalation in your reply. A senior team member will review and respond within 7 days.

Step 3: Arbitration (Optional):If both parties agree, the dispute may be referred to binding arbitration conducted remotely via videoconference. The arbitrator's decision is final and binding.

Step 4: Legal Action:If disputes remain unresolved, either party may initiate legal action in the courts specified above. The prevailing party may recover reasonable attorneys' fees.

17. FORCE MAJEURE

Khelchhu is not liable for failure to perform any obligation if prevented by unforeseen circumstances beyond its reasonable control, including:

Natural disasters (earthquakes, floods, storms)
War, terrorism, or civil unrest
Government action or regulatory changes
Pandemic or public health emergencies
Utility failures (power outages, internet disruptions)
Actions of third-party service providers

In such cases, Khelchhu will notify users via email and in-app messaging, provide updates on service status, and restore service as soon as reasonably possible.

18. NOTICES & COMMUNICATION

18.1 How We Communicate with You

Khelchhu may communicate with you via:

In-App Notifications: Visible within the Khelchhu application
Email: Sent to your registered email address
SMS/Push Notifications:If you've opted in (you may opt out in settings)
Physical Mail: For legal notices requiring formal service

18.2 How You Communicate with Us

You may reach Khelchhu at:

General Inquiries: khelconnect988@gmail.com
Legal/Terms: khelconnect988@gmail.com
Privacy: khelconnect988@gmail.com
Safety/Reporting: khelconnect988@gmail.com
Appeals: khelconnect988@gmail.com
Security Issues: khelconnect988@gmail.com

18.3 Notice Effectiveness

Notices are effective:

Upon in-app display (immediate)
Upon email delivery (24 hours later)
Upon SMS delivery (immediate if delivered)
Upon physical mail receipt (3 business days after send)

For legal notices, send via email to khelconnect988@gmail.com with read receipt requested.

19. THIRD-PARTY INTEGRATIONS

19.1 Clerk (Authentication)

Khelchhu uses Clerk for user authentication (email/password and Google Sign-In)
Your use of Clerk is subject to Clerk's Terms of Service ( https://clerk.com/legal/terms)
If you signed up with Google, your use is also subject to Google's Terms of Service
You may disconnect Google Sign-In at any time in app settings (this does not delete your Khelchhu account)

19.2 Cloudinary (Media Storage)

Khelchhu uses Cloudinary for storing and serving user-uploaded images
Uploaded images (profile photos, venue images) are stored on Cloudinary's servers
You may opt out of non-essential analytics in app settings

19.3 Third-Party Liability

Khelchhu is not responsible for:

Outages or failures of third-party services
Data breaches or misuse by third parties
Changes to third-party terms or policies
Third-party fees or charges

20. CHANGES TO TERMS

20.1 Right to Modify

Khelchhu reserves the right to modify these Terms at any time. Changes take effect upon posting to the website or app.

20.2 Notice of Changes

For material changes, we will notify you via in-app notification and email at least 14 days before the change becomes effective
Minor changes (formatting, typo fixes, clarifications) take effect immediately
"Material changes" include changes to fees, liability, data use, or user obligations

20.3 Your Acceptance

Your continued use of Khelchhu after changes become effective constitutes acceptance
If you do not agree to changes, you must delete your account before the effective date
Disputes about what constitutes a "material change" will be resolved per Section 16 (Dispute Resolution)

21. ACCESSIBILITY

Khelchhu is committed to providing an accessible platform for all users, including those with disabilities. We:

Provide alternative text for images where applicable
Ensure mobile app fonts can be resized
Support screen reader compatibility
Maintain sufficient color contrast
Provide transcripts or captions for any video content (when applicable)

If you experience accessibility issues, please contact khelconnect988@gmail.com and describe the problem. We will prioritize fixes.

22. CONTACT & SUPPORT

For questions about these Terms, account issues, or general support:

General Questions: khelconnect988@gmail.com
Legal/Terms: khelconnect988@gmail.com
Privacy: khelconnect988@gmail.com
Safety/Reporting: khelconnect988@gmail.com
Appeals/Disputes: khelconnect988@gmail.com
Security Issues: khelconnect988@gmail.com

Phone: +977 981-7627843, +977 981-5085740

Mailing Address: Khelchhu, Kathmandu, Nepal

Version: 2.0 (October 2026)